Trading Terms

Fishing Tackle Madness
70-72 friars vennel
Dumfries
dg1 2rl
tel 01387 257452
Cart items footer

PURCHASING GOODS FROM OUR ONLINE STORE.

We hope you enjoy browsing through our online store and hope you choose to shop with us, if there are any items that you wish to purchase please click on the add to cart button and follow the easy to use on screen instuctions. Alternatively contact us by phone Tel 01387 257452 Ask for Ian Bernard or Hagen and we will be happy to help you with your enquiries.

CREDIT CARD SECURITY

Our Website is fully PCI DSS Compliant.

All credit card numbers are encrypted when an order is placed using 128 bit SSL encryption using RBS worldpay software who are our online card payment gateway provider.

Your card details are not stored by our website at any point in the transaction you make with us. Your payment and card details are sent via a 128 bit SSL encrypted link.

Card details are not held on our website and at no time do we see any of your card details. Ensuring your privacy and security.

The Award winning 128 bit SSL Absolute shopping cart is approved by most high street banks and is totally secure.

MAKING PAYMENTS

We accept all major credit and debit cards online and paypal.
We will take card payments over the phone and ship to you if required.

PRICE GUIDELINES

Our postage and packing starts from £0.00 for small items and increases by weight and has been intergrated into our shopping cart software. Relevent postage charges are displayed once you enter them into the shopping cart the item or items you purchase will show the required postage, please select the service you require, orders over £150.00 are free postage within the UK ONLY . Orders to the Europe and the rest of the world will inccur the normal postage charges.

BACKORDERS

In the unlikely event that we sell an item instore before we update the website stock level you the purchaser will be informed of delivery timescale and if not suitable a full refund will be made to you the purchaser if you are not able to wait for your goods.

RETURNS

We will not be held responsible for the cost of returns of goods ordered the wrong size.

We are a family business and a phone call often solves problems so dont hesitaite to call or email us.

In case of faulty products please contact us TEL 01387 257452 or by email to ianpickering35@hotmail.com so that we can arrange return and replacement of faulty goods.

All damaged goods or discrepancies in your order must be notified within 48 hours of receipt, and damaged parcels must be signed as damaged at time of delivery.

Cancelled orders refund or replacement policy

You may return goods to us within 7( Christmas orders carry a 30 day time period from Christmas day) working days of receipt in as new condition unopened and unused and fit for resale and we will issue an immediate refund.

Under the Distance Selling Regulations you the customer is entitled to a cooling off period of 7 working days to obtain a full refund.

Please contact us within 7 working days of your order receipt via email or post. We can then arrange for your refund to be processed.

We will refund or exchange goods once we are in receipt of the returned goods. Usually within 7 to 10 working days.

As part of your contract with us (Reel Em In) you are required to return any unwanted goods to us within 30 days from cancelling your order (at your cost).

We reserve the right to deduct the cost of recovering the goods.

PRICING POLICY

We will offer you competitive prices all year round. All prices and specials offers and clearance lines are subject to change and availability. We reserve the right to alter prices without notice.

UK VAT

Is included in all prices.

DELIVERIES

UK deliveries are made Monday to Friday by royal mail our by courier.

Within the UK, If you require next day delivery please select this option at the checkout.

Our terms and conditions do not affect your statutory rights.